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Free shipping. Domestic only.

We’re here for you

If you can’t find the answers you’re looking for in the FAQs, you can can contact us anytime.

Are these watches authentic?

Yes, KeepTheTime only deals in authentic goods. Every watch is inspected, tested, certified and given the stamp of approval before being listed on the site. Authenticity is 100% guaranteed.

Are they new or used?

Both. Please read the Field Notes descriptions on each page for condition, etc.

Why do you sell $100 watches next to $10,000?

True collectors don’t discriminate. A vintage Seiko diver has it’s place right next to a modern Rolex Daytona – that’s what our own watch boxes look like. For that reason, we pride ourselves on being the most diverse watch store in the world.

Can I make an offer?

Go ahead! We’re not easily offended.

Are the photos of the actual watches for sale?

Yes, and it’s a lot of work, so please enjoy!

Some watches say no box and papers? How do I know it’s real?

I’m ready, how can I give you my money?

Credit cards, PayPal, bank transfer or money order. Some watches require bank transfer depending on the price. Read more on our payments page.

I hate PayPal, do I need a PayPal account to order?

Nope, no PayPal account necessary. We use PayPal as a credit card processor, but there is a Guest option, just don’t put your email address or password at the bottom of the PayPal page when entering your credit card info. We also accept Money Orders and Bank Transfers.

Is this website safe?

Yes. 128-bit SSL encryption to the max.

Do you ship internationally?

Yes. Some watch sellers refuse to ship overseas. We happily ship to basically anywhere on the planet. Keep in mind that there are some limitations to the payment methods we accept for orders outside of USA, and you might have to pay extra fees to import your watch. Read our shipping policies here.

When will you ship my order?

We know you wanted your watch yesterday, so we work hard to ship fast. Orders go out within 24-48 hours. Our watches are on hand and ready to ship… but please keep in mind that weekends and holidays tend to slow things down a bit. Read our shipping policies here.

How long do you guys take to pack a watch?

It takes  about 1 hour to pack a watch correctly, sometimes longer depending on the watch and what’s included. Our shipping department is meticulous (aka OCD). When you get the package you’ll see what we’re talking about. We’ve literally been called the “Brinks Truck of watch packing”.

Who do you ship with?

We ship with USPS, UPS or FedEx depending on the order. If you have a special request please let us know ASAP. Read our shipping policies here.

How do you handle returns?

Read our return policy here

Can I sell or trade watch a watch?

Yes, it’s not doing you any good collecting dust on your dresser! Let us find it a good home. Click here.

Do you guys ever run sales or promos?

Yes and no. Read this.

I'm a huge fan of KTT. How can I help?

OMG thank you! Please tell everyone about us. Share the site on your favorite social networks and watch forums. Tag #KeepTheTime. Oh yeah, and visit us everyday! Thank you, thank you, thank you!

Where can I submit a wristshot/testimonial?

Can I get on the mailing list?

Please sign up for our newsletter here.

Contact Us

If you didn’t find an answer to your question or just want to talk watches, feel free to contact us:

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