FAQ

Are all of the watches on this site authentic?
If the watch listing says no box/no papers, how can it be authentic?
Are the pictures and videos on this site of the actual watch I will receive?
I can't find the watch I am searching for on your site, or it is sold out, can you find one for me?
Do you ship the same day?
Do you offer overnight delivery?
Do you ship outside of the United States?
Do you accept credit cards?
If I pay with Bank Transfer can you offer a better price?
Can I give you my credit card information over the phone?
I am trying order with my PayPal account but it is not working?

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Are all of the watches on this site authentic?

Yes, every watch you see at KeepTheTime.com has been inspected and certified authentic before being added to our site.

Do not rely on box/papers to determine the authenticity of a watch. Quite often, people will buy a watch and leave their box/papers at the AD they originally purchased it from, or they misplace them during a move to a new home. Besides, if they can replicate a watch, surely they can do the same with box and papers. You must trust the source you are buying from 100% whether the watch includes box and papers or not.

Yes, the picture and videos we display are the actual watches for sale. Please note that these photos and videos are high quality and oftens times are capable of seeing more than the naked eye, therefore, the condition of a watch may appear to be worse in the photo than on your wrist.

Yes, we are happy to find you the watch have been searching for. Please use our Find Authentic Pre-Owned Luxury Watches at KeepTheTime.

In most cases, you watch will be shipped the same day you place the order. To ensure that your order is shipped out the same day, please submit you payment by 5:00pm EST.

Yes, during your checkout process you can select overnight shipping via UPS or FedEX.

Yes, we have many clients in countries all over the world. We are happy to ship overseas.

Yes, we accept all major credit cards and process credit card payments with Google Checkout and PayPal.

Yes, we pass the credit card processing fee savings directly to the price of your watch.

No, we do not accept credit card payments over the phone. Please use our secure site to place your order. Click the "Google Checkout" button to submit your payment by credit card.

We only accept PayPal payments from accounts with a PayPal confirmed address. At this time, PayPal only confirms addresses in USA, Canada, and UK. If you are unable to confirm your address with PayPal, please return to the You Watch Box at KeepTheTime and select an alternative payment method such as Google Checkout (for credit cards), Bank Transfer, or Money Order.