Return Info

We accept returns on new and unworn watches only. If you are not happy with your purchase, you may return the package for a credit within 2 days from the time the package is shipped. The package must be returned in the original condition including the box. You must notify us beforehand of your intention to return an item or items via email, stating the reason for the return. You will receive a Return Processing Code Number (RPC#) prior to return shipping in order to receive your refund. Your RPC# must be written on the return package box.

Please ensure that you enclose your order number, name, address and contact telephone number with your goods, along with the reason for the return. Goods must be returned in the original condition in which they were received.

We expect you to return the item at your own cost. You will be responsible for the item or items until they reach us. For your own protection we advise you to use a secure delivery service which requires a signature upon delivery. We use USPS Registered Mail for shipping valuable items and we recommend this service for all returns.

If your order included a “free shipping" option then we will deduct the cost of shipping the item to you before crediting your original order. Any partial/noticeable use of a product will incur a deduction from the final credit amount. After we have had adequate time to verify the condition and authenticity of the returned item, credits will be processed and issued in the form of a Gift Certificate to be used at KeepTheTime.com within 30 days of receipt. You will be notified via email or mail to the address associated with your account when this transaction has taken place.

A Returns Form is available upon request. We do not accept returns on international orders.